Only 12% of Companies Generate Value From AI. Here's What They're Doing | Sanjeev Vohra, Genpact

Genpact surveyed 500 senior executives to understand why companies are investing in AI but not seeing the value, and what they found was both clarifying and uncomfortable. Sanjeev Vohra, Genpact's Chief Technology and Innovation Officer, joins Craig Smith to share the results: only 12% of companies qualify as genuine AI leaders, meaning they're deploying AI in production environments, generating measurable business outcomes, and have the governance systems in place to actually assess that value. The other 88% are somewhere between experimenting and stalled, and the most common culprit isn't the technology or the C-suite. It's what Vohra and his clients call the "frozen middle", the operationally stretched middle managers who are too busy to lead the transformation and too central to the business to be bypassed.

The conversation covers the full landscape of what separates leaders from the rest: why co-pilots are a stepping stone that most companies are mistaking for the destination; why 99% of enterprises have no real AI governance program even as agents begin to proliferate; how Genpact's own CEO writing code on a Friday afternoon became the most powerful AI adoption signal in the company; and why Vohra's sharpest piece of advice is also the simplest, progress over perfection, because the companies still waiting for a complete roadmap before they start have already fallen behind. His formula for what's coming: engineers who are 10 times more productive, business professionals who are 3 times more capable, and organizations that treat that as a baseline expectation, not a stretch goal.

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