Subvolts take Experian's innovation chief details how generative AI fuels new ideas in regulated industries. Oct 27, 2025 - Business
- Learn how a regulated company uses AI for innovation and new product development in risk and fraud detection.
This episode provides a solid interview with a chief innovation officer discussing practical AI applications in a regulated industry.
Personalization and Innovation in a Regulated Industry: Experian’s Kathleen Peters
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From Subvolts
Summary and analysis by Subvolts editorial, AI-assisted.
This episode of Me, Myself, and AI features Kathleen Peters, Experian's chief innovation officer. Peters discusses Experian's Innovation Lab, its projects, and how generative AI democratizes innovation. She explains how AI enables both tech experts and those with other core skills to contribute to innovative thinking, particularly within regulated industries like identity, risk, and fraud detection.
Experian's innovation leader talks about their "Innovation Lab." She explains how new AI tools make it easier for everyone, not just tech experts, to come up with creative solutions for problems like identity theft and fraud.
This episode offers insights into how a major company in a regulated sector leverages AI for innovation. Listeners will learn about practical applications of generative AI beyond core tech teams. It is for business leaders and product managers interested in AI's role in driving new solutions for challenges in identity, risk, and fraud. This connects to frontier labs' work by showing how enterprise adoption of AI, even in sensitive areas, is expanding.
- HostSam Ransbotham
- HostShervin Khodabandeh
- GuestKathleen Peterschief innovation officer, Experian
- Guest: Kathleen Peters, Experian's Chief Innovation Officer
- Show: Me, Myself, and AI
- Length: 32 minutes
- Guest's Experience: Background in digital communications companies and tech startups
- Guest Recognition: Twice named a 'Top 100 Influencer in Identity'
Kathleen Peters brings a background with digital communications companies and tech startups to her role as Experian’s chief innovation officer. On this episode, Kathleen shares a bit about Experian’s Innovation Lab, outlining some of its projects and explaining how the recent democratization of generative AI tools has made even more innovative thinking possible, both for tech experts and for contributors who have other core competencies. Read the episode transcript here.
Guest bio:
As Experian’s chief innovation officer, Kathleen Peters explores new ways to solve market challenges in identity, risk, and fraud detection. She and her team define business strategies and investment priorities while incubating new products, analyzing industry trends, and leveraging the latest technologies to bring ideas to life.
Peters joined Experian in 2013 to lead business development and global product management for its newest fraud products. She later led its Fraud & Identity business in North America until being named chief innovation officer for decision analytics in 2020. Peters has twice been named a “Top 100 Influencer in Identity” by One World Identity (now Liminal), which annually recognizes influencers and leaders in the identity space.
Peters is regularly quoted in prominent media outlets, including Forbes and Bloomberg, and she frequently shares her insights on innovation, AI, and fraud prevention at industry events.
Me, Myself, and AI is a podcast produced by MIT Sloan Management Review and hosted by Sam Ransbotham. It is engineered by David Lishansky and produced by Allison Ryder.
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- generative AI
- Kathleen Peters
- AI that can create new content, like text or images.
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Questions people ask
- What is Experian's Innovation Lab?
- It is a team exploring new ways to solve market challenges in identity, risk, and fraud detection by defining business strategies and incubating new products.
- How has generative AI impacted innovation at Experian?
- The democratization of generative AI tools has made even more innovative thinking possible for both tech experts and contributors with other core competencies.
Page generated Oct 19, 2026. Summaries are Subvolts' own; the audio, artwork and notes belong to MIT Sloan Management Review.