Subvolts take ServiceNow uses AI agents to automate tasks and boost employee focus, emphasizing talent development. Apr 6, 2026 - Business
- Learn how to integrate AI agents into HR processes and manage the necessary workforce changes for successful adoption.
This episode features a practical discussion with a senior executive on implementing AI in a major company, offering real-world insights.
Disintegrating the Org Chart: ServiceNow’s Jacqui Canney
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From Subvolts
Summary and analysis by Subvolts editorial, AI-assisted.
In this episode of Me, Myself, and AI, host Sam Ransbotham talks with Jacqui Canney, chief people and AI enablement officer at ServiceNow. Canney explains how ServiceNow uses AI agents to automate tasks like onboarding, personalize employee experiences, and free up staff for higher-value work. She stresses the need for strong change management, training, and a focus on talent, including AI skill assessments and learning paths, to successfully adopt AI.
This episode discusses how companies can use AI tools to handle routine tasks, like helping new employees get started. This frees up people to do more important work. It's about using technology to help workers, not replace them.
This episode offers insights into how a large enterprise, ServiceNow, is integrating AI agents into its operations, particularly in human resources. It's for business leaders and HR professionals looking to understand the practical application of AI for workforce transformation. Canney's focus on change management and talent development connects to current discussions around responsible AI deployment and upskilling, a key concern for companies like Microsoft and Google as they push enterprise AI solutions.
- HostSam Ransbotham
- HostShervin Khodabandeh
- GuestJacqui Canneychief people and AI enablement officer, ServiceNow
- Guest: Jacqui Canney, chief people and AI enablement officer at ServiceNow
- Show: Me, Myself, and AI
- Length: 35 minutes
- AI Application: AI agents embedded in processes like employee onboarding
- Key Adoption Factors: Strong change management, workforce training, talent focus, AI skill assessments, personalized learning paths
In this episode, Sam is joined by Jacqui Canney, chief people and AI enablement officer at ServiceNow. Jacqui outlines how the software company has embedded AI agents into processes like employee onboarding to automate tasks, personalize experiences, and free up people’s time to focus on higher-value work. She emphasizes that successful adoption of artificial intelligence requires strong change management, workforce training, and a focus on talent — not just technology — including companywide AI skill assessments and personalized learning paths. Tune in to learn why Jacqui sees AI as a human capital opportunity. Read the episode transcript here.
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Guest bio: Jacqui Canney is the chief people and AI enablement officer at ServiceNow, where she leads the enterprise software company’s talent strategies for improving employees experience and preparing them for the future workforce through the use of technology and generative AI.
Before joining ServiceNow in 2021, Canney served as chief people officer at WPP and Walmart. She previously worked at Accenture for 25 years. Canney currently sits on the board of directors for food delivery platform Wonder and nonprofit Project Healthy Minds. She’s also on the Institute for Corporate Productivity’s Chief HR Officer Board and Boston College’s board of trustees, and she cochairs the Boston College Wall Street Business Leadership Council.
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- AI agents
- Jacqui Canney
- Software tools that can perform tasks automatically or assist users.
- human capital
- Jacqui Canney
- The skills, knowledge, and experience of a company's workforce.
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Questions people ask
- How does ServiceNow use AI agents?
- ServiceNow embeds AI agents into processes like employee onboarding to automate tasks, personalize experiences, and free up people's time for higher-value work.
- What is crucial for successful AI adoption?
- Successful AI adoption requires strong change management, workforce training, and a focus on talent, including companywide AI skill assessments and personalized learning paths.
Page generated Oct 19, 2026. Summaries are Subvolts' own; the audio, artwork and notes belong to MIT Sloan Management Review.