Subvolts take AI agents are replacing call centers, boosting business efficiency and changing customer service. Sep 18, 2025 - Developers
- Learn how AI agents are being integrated into enterprise workflows and customer service applications.
- Business
- Discover how AI agents can automate customer interactions, improve efficiency, and transform your business operations.
This episode features a CEO discussing practical AI agent deployment in enterprise, a significant trend in the current AI landscape.
AI Agents Talking to AI Agents: Reinventing Commerce with Decagon CEO Jesse Zhang
Audio streams from Conviction. Your place is remembered on this device.
From Subvolts
Summary and analysis by Subvolts editorial, AI-assisted.
On the No Priors podcast, hosts Sarah Guo and Elad Gil interview Jesse Zhang, CEO of Decagon. They discuss how Decagon builds AI agents to replace human labor in customer service, transforming consumer interactions with brands. The conversation covers Decagon's enterprise clients, growth, productivity gains, and the future of agentic customer service.
Imagine smart computer programs that can talk to customers instead of people. This episode explains how a company called Decagon is building these AI agents to help businesses with tasks like answering questions. It matters because it could make getting help from companies faster and easier for everyone.
This episode offers insights into the practical application of AI agents in enterprise customer service, a key area for major AI labs. Listeners will learn how companies like Decagon are deploying AI to automate tasks, improve efficiency, and redefine customer interactions. It's particularly relevant for business leaders exploring AI integration and founders building AI-powered solutions. The discussion on agentic futures connects to ongoing research and development across OpenAI, Google Gemini, and Anthropic.
- HostSarah Guo
- HostElad Gil
- GuestJesse ZhangCEO, Decagon
- Episode Title: AI Agents Talking to AI Agents: Reinventing Commerce with Decagon CEO Jesse Zhang
- Show: No Priors
- Length: 31 minutes
- Guest's Company: Decagon
- Guest's Role: Co-founder and CEO
The traditional call center may soon be a thing of the past. Jessie Zhang is building AI agents designed to replace monotonous human labor and transform how consumers interact with brands. Elad Gil sits down with Jesse Zhang, co-founder and CEO of Decagon, an AI agent company at the forefront of AI customer service. Jesse talks about how Decagon secured large enterprise clients and the impact of its AI agents, his journey as a second-time founder, and Decagon’s company culture. Plus, they discuss what the future of agentic customer service may look like.
Sign up for new podcasts every week. Email feedback to show@no-priors.com
Follow us on Twitter: @NoPriorsPod | @Saranormous | @EladGil | @thejessezhang | @DecagonAI
Chapters:
00:00 – Jesse Zhang Introduction
00:30 – Decagon’s Services
01:11 – Decagon’s Customers and Growth
02:41 – Productivity Gains with Decagon
03:33 – How Decagon Integrates in Customer Workflows
04:25 – Jesse’s Second Time Founder Story
05:41 – Jesse’s Hiring Philosophy
09:13 – Counter-intuitive Advice for Founders
11:19 – How Decagon Thinks About Talent
14:12 – Areas for Longer Term Planning
15:37 – Decagon’s Path to Customer Service
16:57 – Thoughts on Pushing Into the Application Layer
19:40 – What Decagon Does Uniquely
22:05 – Pricing Services in the AI Age
24:46 – How Decagon Sees Customer Service
25:53 – Defining Long-Term Success for Decagon
27:41 – Jesse’s Views on an Agentic Future
31:22 – Conclusion
- agentic
- Elad Gil
- related to AI agents that can act autonomously to achieve goals
39 min1 h 1136 minQuestions people ask
- What does Decagon do?
- Decagon builds AI agents designed to replace human labor in customer service and transform how consumers interact with brands.
- What is the future of customer service according to Decagon?
- Decagon sees a future where AI agents handle customer service interactions, potentially making traditional call centers obsolete.
Page generated Oct 19, 2026. Summaries are Subvolts' own; the audio, artwork and notes belong to Conviction.